Konecta Standardizes on Sanas Speech Enhancement Across Its South Africa Operation
Clear Calls Across Every South Africa Campaign
Konecta is a global BPO headquartered in Spain, with operations across Europe, Latin America and South Africa. Its South Africa operation has deployed Sanas Speech Enhancement across all of its campaigns, about 800 agents, and reports that the new setup is running smoothly with no major complaints.
The Challenge
Konecta South Africa has about 1,000 agents. Most of them serve UK clients in retail and energy, and the operation has newer nearshore work for U.S. customers. Its leaders pointed to audio challenges on the floor, especially in telesales.
Konecta needed a solution that would:
- Remove background noise and improve voice clarity on live calls
- Leave every word, and its meaning, exactly as the agent said it
- Run on the agent desktop without disrupting how agents work
- Work across a mixed IT estate, including virtual desktops and proxied networks
- Roll out campaign by campaign, without putting client operations at risk
“The background noise is a big tick in the box for me. What I love about this is that it’s non-disruptive to the agent experience.”Group CTO and Head of Enterprise Solutions, Konecta
The Approach
Konecta South Africa began evaluating Speech Enhancement in March 2026, led by its IT team. The IT Manager chose to test a few users from each campaign, so that every client program could confirm the fit before a wider rollout.
Two requirements shaped the review:
- Security: Konecta’s security review focused on how AI handles live conversations. Speech Enhancement improves the audio, and it does not change an agent’s words or meaning.
- Deployment: Sanas runs on each agent’s endpoint. Konecta’s IT teams install it with an MSI package and allowlist the Sanas services, so licenses validate automatically.
In a live demonstration, Konecta’s team described the Speech Enhancement audio in two words: “Crystal clear.”
The Rollout
In June 2026, Konecta South Africa’s IT Manager led the preparation for about 800 users, with a one-month deployment window:
- The rollout was organized team by team across the operation
- Konecta aligned on Speech Enhancement as its product going forward
- 800 Speech Enhancement licenses were confirmed for South Africa
By August 2026, Konecta had deployed Sanas across all of its South Africa campaigns.
“We’ve completely deployed it for all our campaigns within Konecta South Africa. It’s running well, with no major complaints. We’re running pretty smoothly with the new setup.”IT Manager, Konecta
The Results
Konecta South Africa now runs Speech Enhancement across its campaigns, and its latest update reported the deployment running smoothly with no major complaints.
Konecta has seen the effect of clearer audio elsewhere too. Where its agents already used Sanas to remove background noise, their first feedback was positive and client complaints about noise around those agents went down.
“First impressions are pretty good. We have fewer complaints from clients about the noise around the people who use the licenses.”Account Director, Konecta
Conclusion
- Sanas Speech Enhancement live across all Konecta South Africa campaigns, about 800 agents
- Clearer audio, with every word and its meaning unchanged
- A desktop deployment that does not disrupt the agent experience
- A rollout run team by team by Konecta’s own IT team
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